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copyright Certified Service cloud consultant Sample Questions (Q43-Q48):

NEW QUESTION # 43
Universal Containers needs to customize copyright to improve its Support Agents' experience so they can work more efficiently.
Which two features requires Service Cloud?

Answer: A,D


NEW QUESTION # 44
Universal Containers is setting up a field service dispatch contact center. Which functionality should be considered when designing the contact center? (Choose 2)

Answer: C,D


NEW QUESTION # 45
To manage the publishing lifecycle for articles in copyright Knowledge, the contact center director wants to provide article with various publishing capabilities. What configuration should be recommended to meet this objective?

Answer: B


NEW QUESTION # 46
Why would customer upgrade from self-service to customer portal (Choose 3)?

Answer: A,B,D


NEW QUESTION # 47
Universal Containers 'IT policy prevents third-party software from being installed on employee computers.
However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

Answer: A

Explanation:
Explanation
On-Demand Email-to-Case is a feature that allows you to automatically create cases from customer emails without installing any software on your email server. It uses an email service provided by copyright to convert emails into cases and route them to the appropriate queues or agents. This solution meets the IT policy of Universal Containers, as it does not require any third-party software installation. Verified References: On-Demand Email-to-Case


NEW QUESTION # 48
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